Returns & Refunds policy

We warrant that the products purchased from our website will be free from defects in material and functioning, are undamaged, and are free from any other non-conformity to the description and the specifications of the products for a period of six months from the date of shipping, under the conditions set out in this clause. You must inspect the delivered products at the time of delivery or as soon as possible thereafter, and you must notify us about any apparent defects or non-conformity within 3 days after the delivery of the products, by e-mail or registered mail to our customer services as indicated below. Defects or non-conformities that are not apparent at the time of a reasonable inspection and that become apparent during the warranty period must be notified to us within 5 days after the discovery of the defect or the non-conformity. Our warranty does not cover

• Visible defects or non-conformities which were not notified by you at the time of delivery or within 3 days thereafter;

• Defects caused by an incorrect use or manipulation of the product, contrary to the requirements of the use manual, incorrect maintenance or insufficient care, as stated in the instructions or as is generally required for similar products;

• Defects that are caused by designs, requirements or specif ications submitted by you at the time of the order. When any valid claim based on any defect or non-conformity in the products is correctly notified to us, we shall be entitled to repair or replace the products (or the defective part thereof) free of charge, or, we may decide, at our sole discretion, to refund to you the price of the goods, but we shall have no further liability to you. We will try our best efforts to return a repaired or replaced product to you within (15) days as from the day of your claim

In case you are entitled to benefit from any warranty as given by the manufacturer, importer or distributor of the product or a part of it, given to us or to you directly, you will only have a direct claim against the manufacturer or his importer, distributor or other representative for Qatar if you are entitled to such a direct claim; in case you have a claim against us, our liability will be limited in accordance with the manufacturer’s or importer’s or distributor’s warranty, exclusions and conditions. We do not warrant that sold products or services are fit for a particular purpose of the consumer. Except as explicitly provided in this clause or any other clause of these terms and conditions, all warranties, conditions or remedies provided by the applicable Law are excluded, to the fullest extent that is permitted by Law.

After the shipment of the product and/or after the delivery of the product, you are entitled to cancel the purchase without a particular reason during fourteen (14) days, upon notification to us by e-mail or by registered mail. You will return the product to us within 5 days after your notification that you want to withdraw, in its original package, and you will have to pay the return cost plus, if applicable, any taxes that will be due in case of import. We do not accept the return of goods that are damaged or incomplete, with missing or damaged pieces, consumables, accessories or documentation. If the conditions for withdrawal and return of the goods are fulfilled, we will refund the purchase price in accordance with our refund policy as stated further below. The right to withdraw can only be applied to the entire order, including any free gifts that were part of the order, and cannot be applied to limited products of the order, unless we agree explicitly. This is especially true for products that could be purchased with certain advantages when they were purchased together. The right to withdraw is not applicable to:

• goods that are made according to your specifications or that are personalized according to your wishes;

• books, magazines, computer games, music, software, tapes, CDs or DVDs or any other carrier with digital content, if the sealed package of such goods has been opened;

• downloaded or mailed electronic files with digital content;

• perishable goods which can deteriorate or expire rapidly;

• the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

• the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items

If you are entitled to a refund, we will refund you according to the following principles:-

1. in case of returned products, after a correct use of the right to withdraw : we will refund the purchase price within 60 days after the receipt of intact and complete products, minus any specific delivery costs if you required special delivery and minus import taxes if we must pay these.

2. in case of defective or otherwise non conform products that cannot be repaired nor replaced within the warranty period: under similar conditions as in (1); in case of use during a certain period of time: possibly minus a use compensation;

3. in case of products that are damaged or lost during transportation to your destination address: full refund;

4. in case of a termination of a service contract due to changes imposed by us: refund of a pre-paid price in proportion to the period of non-use (pro rata).

Any refund for products or services that have been purchased under promotions, will result in a refund of the promotional price only.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@sjglobal.shop